How Do I Prepare for My Appointment?
You will be invited to our electronic portal where you can complete most of the registration information needed for your appointment. When coming in for your appointment, please bring your insurance cards and photo identification, all of your current medications in their original prescription bottles, any over-the-counter vitamins and supplements that you take, and any recent health records or test results, so that your clinician may review these with you.
Patient Portal Use
The patient portal is designed to enhance secure patient-clinician communication and is provided as a courtesy to our patients. The response time in the portal is typically two business days. The portal is not monitored after hours or on weekends. Once you are given access, you will be able to communicate with our staff, view your records, update your information, and request prescription refills. It is important to remember that optimal care requires face-to-face time with your clinician, and the portal cannot be used to substitute for an office visit. Information exchanged through the portal is not intended to be used for diagnosis or treatment of any medical condition.
THE PORTAL IS NOT INTENDED FOR THE FOLLOWING:
- Emergency communications or services (Go to the nearest emergency room or dial 911 if you have a medical emergency.)
- Requests for pain medication
- Diagnoses or treatment
We try to return all calls as soon as possible.The patient portal is the best way to contact us.
Appointment Reminder Calls
As a courtesy, we will try and contact you at least 48 hours prior to your appointment. If you do not plan to keep your appointment, please contact us at least 24 hours in advance to cancel or reschedule. Please be aware that multiple late cancellations and/or no-show appointments may be grounds for dismissal from our practice. Out of respect for other patients and our providers, we kindly request 24-hour notification for cancellation of appointments. Failure to do so will result in a "No Show Fee" of $25.00.
Please allow seven business days for routine test results. If you haven’t heard from us within that time, you should contact our office or check the patient portal. If there is an abnormal result requiring urgent attention, you will be contacted by one of our clinicians as soon as the result is reviewed.
Lab Order Request
For a routine lab order request, please allow 48 hours to process.
If your insurance requires a specialist referral, please contact our office in advance of scheduling the appointment. For urgent specialist appointments, please contact us as soon as possible. Referral requests can take up to one week to process.
For services not covered by your insurance, the balance may be transferred to you for payment. Financial assistance may be available. Please contact our office for more information.
What if I Need Medical Attention After Normal Office Hours?
If you have a medical emergency, please call 911 or go to the nearest emergency room. Otherwise, one of our clinicians will be on call and available via phone for urgent health care issues after normal business hours. To reach the clinician on call after hours, call 844-484-5100. Please do not call this number for routine matters such as appointment scheduling, prescription refills, or test results.
Hospital Admissions and Stays
If you are admitted to a hospital, you will be cared for by a hospitalist, a physician who specializes in caring for acutely ill patients in the hospital setting. We would like to see you in the office within one to two weeks after discharge or as directed by the hospital physician. Please call during business hours to make an appointment, and let the receptionist know that you have recently been discharged from the hospital. Bring the pertinent hospital records with you to your next appointment. Please ask your hospital to send the medical records of your recent hospital stay, including new test results or change in medications.
Can I Receive a Prescription Over the Telephone?
We will typically require you to see one of our clinicians before providing a prescription to ensure that you are properly evaluated and treated appropriately.
Scheduling a telemedicine visit with our practice works the same way as scheduling an in-office visit. Simply call our office at 202-527-7500 and speak to our front desk staff. If your clinician feels your care necessitates an in-office visit, we will communicate that to you.
How Do I Refill My Prescription?
Contact your pharmacy first to see whether refills exist on your current prescription. If not, you can ask the pharmacy to contact our office for you. Please request refills before you are completely out of your medication, and allow two business days for prescriptions to be processed by our office. Some prescriptions may require that you be seen in office by your care provider prior to a refill or may require authorization by your insurance company. Not all prescriptions can be sent electronically or called in to the pharmacy. If this is the case, you may need to come to our office to pick up the prescription.